App / Casino
This page sets out the rules that govern how your account on jili3com works — what we collect, how we use it, and what you can do when something needs to change. Access to the platform depends on local law and is available only where eligible regions permit.
When you open and use an account with us, you enter into a relationship governed by the terms published on this page. We collect the information needed to verify your identity, process transactions, and keep your account secure. That includes the details you enter at registration, the payment method you connect — whether that is GCash, GrabPay, or InstaPay — and the activity record your account generates over time. We do not sell your personal data to third parties for their own marketing. We share data only where it is required to process a transaction, respond to a legal request from an authority with jurisdiction over your account region, or protect the integrity of the platform. The scope of applicable law depends on where you access the service and what local regulations apply to that region. Data we hold is kept only as long as is necessary for the purpose it was collected. Account transaction records may be retained longer where financial regulations in an eligible region require it. You can request a copy of the data we hold, ask us to correct inaccurate records, or raise a concern through the contact paths listed further down this page. Submitting a request does not affect your account access while we review it.
Transaction data from GCash-linked deposits and withdrawals is processed and retained according to the terms on this page.
GrabPay payment records connected to your account wallet are included in the data retention scope described in this policy.
InstaPay transfer records are part of your account transaction history and subject to the same retention and access rules.
Not every part of your experience falls under a single policy document. This section clarifies where these terms apply so you know exactly which rules are in effect at each point of your account journey.
The terms here govern how you register, verify, and maintain your account on this platform. Login credentials, account suspension rules, and identity verification steps all fall inside this scope.
Payments made through GCash, GrabPay, or InstaPay are covered by this policy on our side. The payment provider's own terms also apply to that leg of the transfer; we hold no authority over those terms.
Games and live tables available in the lobby — including titles like Bingo Night Manila, Pai Gow, and Golden Sic Bo Live — are subject to the terms on this page. Game mechanics and prize structures are governed by the individual game rules shown inside each title.
Links to external services, the payment providers named above, and any content not hosted directly on this domain fall outside our policy scope. We do not control those terms and cannot be held responsible for them.
You are not a passive party in this relationship. Under the terms we operate by, there are concrete steps available to you at any point. You can request a full copy of the data we hold on your account — submit that request through the support channel and we will confirm receipt. If your registered name, contact number, or linked e-wallet details are wrong, you can correct those through your account settings page or by raising a ticket if the field is locked after verification. Raising a concern about how your data has been used does not suspend your account during the review period. We log all data requests and apply them in the order they are received. If you believe a transaction record linked to a GCash or GrabPay payment is incorrect, you can flag it directly from your account transaction history.
Your full account transaction history is accessible after login. Deposits and withdrawals tied to GCash, GrabPay, or InstaPay are listed there with date, amount, and status.
Editable fields like contact number and e-wallet reference can be updated in account settings. Locked fields require a support request with the reason for the change.
Submit your question through the contact form or live chat. We confirm receipt and respond within the timeline shown in the support section below.
If your account is restricted or you need clarification on a policy decision, the support team handles those requests through the same channels listed on this page.
Every policy question has a route to an answer. Use the channel that fits your situation — live chat for account-level requests, email for formal data queries, and the in-account help section for transaction disputes.
Open the chat icon from any page after login to reach the support team directly. Use this channel for account corrections, policy questions, and transaction record disputes.
Send formal data access or correction requests by email. Include your registered account name and the specific record or data point you are asking about so we can locate it quickly.
The Help section inside your account dashboard lists escalation steps and current response status for open requests. Check there first before submitting a duplicate request.
These four areas explain how we operate on the technical and policy side. If you have a question not answered here, the support paths above are the right next step.
We use cookies to keep your session active, remember your account preferences, and measure how the site is being used. You can adjust cookie settings through your browser at any time; note that disabling session cookies will log you out.
Your account is protected through a verified login process. If you notice unrecognised activity, change your password immediately from account settings and contact the support team through live chat to flag the session.
We keep your account data as long as your account is active and for the period required by financial record rules in eligible regions. Once that period ends and your account is closed, data is deleted or anonymised according to the retention schedule.
When this policy is updated, the revised version is published on this page with a note at the top. Continued use of your account after a policy update is posted counts as acceptance of the revised terms.
These are the questions we hear most often about how this policy works in practice. If your question is not here, contact support directly.
Yes. Transaction data from GCash, GrabPay, and InstaPay payments linked to your account falls under this policy on our side. The payment provider's own terms cover the transfer on their end; both sets of terms apply to the same transaction.
Submit the request through live chat or by email. Include your registered account name and specify what data you are asking for. We log the request and respond through the same channel you used to send it.
Editable fields can be updated in account settings without contacting support. Fields locked after identity verification require a support ticket. State the field, the current value, and the correct value, and the team will handle it from there.
Account data is retained for the period required by financial record rules in your eligible region. After that period ends, the data is deleted or anonymised. You can ask for clarification on this timeline through the support contact paths on this page.
Access to your account data is limited to the teams that need it to operate the service — account support and transaction processing. We do not sell data to third parties and share it externally only where a legal request from a jurisdiction-relevant authority requires it.
An update notice is posted at the top of this page when the policy changes. We do not send individual notifications for every update, so checking this page periodically keeps you current. Continuing to use your account after an update is posted means you accept the new terms.