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These Terms & Conditions form the agreement between you and jili3com whenever you access your account, place a wager or move funds through GCash, GrabPay or InstaPay. Read through each section — your continued use of the platform means you accept what is written here, so knowing the details keeps your account in good standing.
These Terms & Conditions govern every interaction you have with jili3com — from creating your account and navigating the lobby, to funding your wallet via GCash, GrabPay or InstaPay and requesting a withdrawal. Availability of the platform and any feature within it depends on local law and is accessible only where local law permits. We do not represent that every service is available in every region of the Philippines, and we do not make claims about licences we cannot evidence here. When you open an account, you confirm that you meet the eligibility requirements shown on the registration page. You also confirm that the account belongs to you alone — accounts are non-transferable. Any transaction record tied to your account, whether a deposit via InstaPay or a settled wager on a slot round, is considered part of your account history and falls under the scope of these terms. We may update these Terms & Conditions when required; the current version is always the one shown at this URL, and continuing to use your account after any update means you accept the revised terms. If any section is unclear, reach out through the support paths listed further down this page before proceeding.
Not every aspect of your experience is governed by the same rule. This comparison lays out exactly which parts of your jili3com activity these Terms & Conditions cover, and where separate conditions or third-party policies take over. Understanding the boundary helps you know where to direct a question.
Creating, verifying and managing your account falls entirely within these Terms & Conditions. The obligations on both sides — yours to keep credentials secure, ours to maintain account integrity — are set out here and apply from the moment you register.
Deposits and withdrawals made through GCash, GrabPay and InstaPay are covered by these terms on the jili3com side. The payment provider's own terms also apply to the transaction on their end; we are not party to that separate agreement.
Game content available in the lobby — including titles from studios such as PG Soft, JDB and Habanero — is subject to these terms for access and fair-use purposes. Specific game mechanics and RTP data are governed by the studio that published the title.
Any external link, embedded service or payment rail that operates outside jili3com's own infrastructure is not covered by these Terms & Conditions. We provide those connection points as a convenience; we do not control or take responsibility for third-party policies.
These Terms & Conditions are not just obligations — they also confirm a set of concrete actions you can take regarding your own account and data. Your transaction history is accessible directly from your account dashboard after login; every deposit, wager and withdrawal is logged there in full. If any detail on your account profile is incorrect — name spelling, linked e-wallet number or contact details — you can raise a correction request through the support channel. We will process verified corrections in line with the identity documentation you submitted at registration. If you believe a transaction record contains an error, do not wait: flag it through the in-account support path as soon as you notice it, and include the transaction reference shown in your history. Questions about how specific clauses apply to your account are also handled through support — the team can clarify policy language but cannot override the terms themselves.
Open your account dashboard after login to see the full log of deposits, withdrawals and settled wagers. Each entry carries a reference number you can quote in any support inquiry.
Submit a correction request via the support channel, attaching the identity document used at registration. Changes to linked payment details such as a GCash or GrabPay number follow the same verification process.
If a clause in these Terms & Conditions is unclear, contact support before taking any action you are unsure about. Describe the section in question and your specific situation so the team can give you an accurate response.
You may request a summary of your account data by contacting support directly. We will confirm the request and respond through the contact method on file for your account.
These are the direct paths for any question, correction or dispute related to these Terms & Conditions. Each channel serves a specific purpose — use the one that matches your need so your inquiry reaches the right queue without delay.
The live chat window in your account dashboard connects you to a support agent who can address policy questions, account corrections and transaction disputes. Look for the chat icon after you log in.
For formal policy inquiries or written records of a dispute, send your message to the support email address shown on the Contact page. Include your account reference number and a clear description of the terms clause you are asking about.
The Help Centre, accessible from the footer after login, contains article-level explanations of key policy sections including payment terms, account verification and data requests — useful for resolving straightforward questions without waiting for an agent.
Our approach to the operational side of these Terms & Conditions covers four areas that directly affect your account: what data we collect, how cookies function on the platform, the security measures applied to your account and how long we retain records. Each area is part of the broader agreement you enter when you register.
We collect only the account and transaction data required to operate your account and process payments via GCash, GrabPay and InstaPay. That data is not sold to third parties. Your payment credentials remain with the e-wallet provider; we do not store card or wallet PINs on our side.
Cookies are used to maintain your login session and remember your lobby preferences. You can manage cookie settings through your browser at any time; disabling certain cookies may affect how account features display during your session.
Your account password and any linked e-wallet number are your responsibility to keep private. If you suspect unauthorised access, change your password immediately and notify support. We will flag the account and investigate based on the session log tied to your account.
Transaction and account records are retained for the period required by applicable policy and law. To request a copy of your data or ask for a specific record to be reviewed, contact support using the email path above and quote your account reference number.
Here are the questions we hear most often about the Terms & Conditions on jili3com. Each answer points you to the specific account path or contact route that applies.
Yes, on the jili3com side. These terms govern how your deposit and withdrawal requests are processed within the platform. The payment provider — GCash, GrabPay or InstaPay — also applies its own terms to the transaction on their network, which is a separate agreement.
The updated version replaces the previous one at this URL. We do not always send a direct notification, so check this page periodically. Continuing to use your account after an update is treated as acceptance of the revised terms. If you disagree with a change, contact support before transacting.
Open your account dashboard, locate the transaction reference in your history, then raise a dispute through live chat or email support. Provide the reference number and a description of what you believe is incorrect. We investigate based on the session and payment log tied to that reference.
Yes. Send a data request to the support email address shown on the Contact page, quoting your account reference number. We will confirm receipt and respond to the address on file for your account within the timeframe required by applicable policy.
These Terms & Conditions cover your access to game content in the lobby. The mechanics, RTP data and prize structures of individual titles from PG Soft, JDB, Habanero and other studios we carry are governed by the studio that published each game — that information is shown where the studio chooses to expose it.
Availability depends on local law and applies only where local law permits. We do not claim universal availability across every region. Check the eligibility conditions shown on the registration page, or contact support if you are unsure whether access is permitted in your area.