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When you open an account with jili3com, you share personal details with us — and we take that seriously. This policy explains exactly what we collect, why we collect it, and the choices available to you, so you always know where your information stands.
This Privacy Policy applies to all personal information jili3com collects through its website, account registration process, and payment interactions — including data tied to transactions made via GCash, GrabPay, and InstaPay. We collect the information you provide when you create an account (name, contact details, date of birth for age verification), information generated when you use the platform (login activity, session records, transaction history), and technical data such as device type and browser session data needed to maintain a functional account experience. We do not sell your personal data to third parties for their own marketing purposes. Where we share data — for example, to process a GrabPay or InstaPay transaction — it is shared only to the extent required to complete that specific function, and the receiving party is bound to handle it appropriately. This policy is written for accounts accessed where local law permits. Availability and the scope of applicable data rights depend on the laws of your region. If there is ever a conflict between this policy and a legal requirement in your jurisdiction, the legal requirement applies. We update this policy when our practices change; the current version is always the one published at this address.
Payment data passed through GCash during deposits or withdrawals is processed solely to complete that transaction. We retain a record of the transaction in your account history, but we do not store your full GCash credentials.
GrabPay payment references are logged in your account wallet history for reconciliation and support purposes. These records are accessible from your account dashboard after login and are not shared beyond what the transaction requires.
InstaPay transfer references and timestamps are retained as part of your transaction record. If you raise a query about a transfer, our support team will use this record to locate the relevant entry and assist you.
Not everything connected to your jili3com experience falls under this single policy document. Understanding the boundaries helps you know exactly which protections apply and where to look for additional terms.
Any personal data you enter during registration, login, or account verification — including contact details and identity documents submitted for account confirmation — falls fully within this policy. We control how that data is stored and who can access it.
Transactions processed through GCash, GrabPay, or InstaPay involve those payment providers' own systems. Once a transaction leaves our platform to reach their network, their respective privacy terms govern that portion. Our policy covers the record we hold on our side.
Records of the games you open, the tables you visit, and session durations are retained as account activity data within this policy. This data is used for account support and to maintain the accuracy of your transaction history.
If you follow a link from our site to an external service — a support tool, a payment provider portal, or any other third-party page — that destination operates under its own privacy terms. We are not responsible for how those external services handle your data.
You are not a passive subject of data collection here. This policy gives you concrete actions you can take. You can request a copy of the personal data we hold on your account — to do this, contact our support team through the channel listed on your account page and identify the account by your registered email. If any detail in your account record is incorrect — a misspelled name, an outdated contact number — you can request a correction by raising it directly with support. Where you believe data is being held beyond what is needed, you can ask us to review the retention. We will respond to all data-related requests in line with what local law in eligible regions requires. The specific timeframe and scope of what we can act on depends on the legal obligations that apply to your region.
Your account dashboard shows your transaction history, login activity and current account details after login. For a broader data summary, contact support with your registered email.
If a name, phone number or contact address on your account is wrong, raise a correction request through our support channel. Provide the current incorrect entry and the correct replacement so the update can be processed accurately.
For any question about how we use a specific piece of your data — why it was collected, where it is stored, or how long we keep it — send the query to our support team. Include your account email and a clear description of what you want to understand.
If your initial query is not resolved to your satisfaction, you can ask for the matter to be escalated to a senior support contact. We will provide a reference number for you to track the status of your request.
Privacy queries need a direct path. If you have a question that this policy does not answer clearly, or if you want to exercise any of the rights described above, these are the channels to use.
Send your privacy query to our support email address listed on the account contact page. Include your registered email and a clear description of your question so we can locate your account record and respond accurately.
The live chat widget on the account page connects you to a support agent who can handle privacy-related questions, help you locate transaction records, or point you to the correct escalation path for data requests.
Your account dashboard after login is the first place to check for your own data — transaction records, login history and current account details are visible there without needing to contact support.
Security and transparency around personal data are not extras — they are part of how the account functions. Here is how we handle the key areas this policy covers.
Account data is stored using access controls that limit who within our operations can view personal records. We apply encryption for data in transit, including the information exchanged during GCash, GrabPay and InstaPay transactions on our side of the connection.
We use cookies to keep your session active, remember login state and understand how account pages are navigated. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect how account pages function.
We keep account and transaction data for as long as it is needed to support your account, meet legal obligations in eligible regions, and handle any disputes that arise. When data is no longer needed, it is removed from active systems.
When this policy changes — because our practices change or because legal requirements in eligible regions require it — we update the version published at this address. Continuing to use your account after a policy update means the new version applies to your account.
These are the questions we hear most often about how personal data is handled. If yours is not here, reach out through the support channel on your account page.
We collect the details you enter at registration — name, contact information and date of birth — along with account activity data such as login records and transaction history. Payment reference data from GCash, GrabPay or InstaPay transactions is also recorded on our side of each transaction.
We share data only where it is necessary to deliver a specific function — for example, passing a payment reference to GrabPay or InstaPay to complete a transaction. We do not sell personal data to third parties for their own marketing. Any sharing is limited to what that specific task requires.
Your account dashboard shows your transaction history and current account details after login. For a full data summary, contact our support team with your registered email address and specify what records you need. We will respond in line with the requirements applicable to your region.
Yes. If a name, contact number or other account detail is incorrect, raise a correction request through our support channel. Provide the current incorrect entry and what it should be changed to. Support will process the update and confirm once it is done.
The transaction records we hold on our side — references, timestamps and amounts — fall within this policy. GCash and InstaPay process their portion of each transaction under their own privacy terms. Your account dashboard shows the records we hold after login.
Use the support email or live chat listed on your account contact page. State clearly that your query is privacy-related, include your registered email, and describe the specific concern. If your initial contact does not resolve it, ask for escalation and you will be given a reference to track the outcome.